overseas help.

So I was having a little trouble with my computer over the last few days and I couldn't figure out what it was, it started out that I couldn't get in to my paypal account and transfer money into my personal account. so I called Paypal. After what seemed like 15 transfers I finally got to talk to a real live person. His name was John, but I don't think he was convinced of that. His accent was so thick I could barely understand the words "how may I help you"

I told him I couldn't understand him and he said maybe if he pedals faster. Made no sense to me at the time. Once he sent me an update email that included his picture it all became clear.